DWP/Maximus training regarding the protection of the disabled under the Equality Act 2010

The request was partially successful.

Dear Department for Work and Pensions,

1. Could you please send me any DWP guidance training materials /policy that Maximus/CHDA currently use to assess claimants for a Universal Credit, Work Capability Assessment.

2. Could you please include any DWP guidance/policy/ training materials held relating to the reasons for Maximus/CHDA accepting or denying a request for a home assessment regarding Universal Credit.

3. Could you please send me any information including any DWP training materials/guidance/ policy used by Maximus/CHDA staff members regarding their awareness and understanding of all types of disability discrimination within the Equality Act 2010 .

4. Any DWP information/training materials/guidance/policy That Maximus/CHDA call centre staff are supplied/trained with Specifically regarding reasonable adjustments and when staff must make these adjustments for claimants with disabilities or be in violation of section 20 of the Equality Act 2010.

5. Any DWP information/training/materials/guidance/policy that DWP/ Maximus/CHDA staff Including call centre staff use on how to converse/advise a claimant who informs staff that they feel that they are being, or have been discriminated against by the DWP/Maximus/CHDA/ a staff member. Specifically a claimant who meets the definition of Disability and significant disability under the Equality Act 2010 and is therefore protected against all forms of disability discrimination.

Regards,

Alison Ward

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no-reply@dwp.ecase.co.uk on behalf of DWP Health Services Correspondence, Department for Work and Pensions

2 Attachments

Dear Alison Ward,

I am writing in response to your request for information, received 29th
February.

Yours sincerely,

DWP Central FoI Team